Whakapā Mai Contact Us

Get in touch with questions about the free library, premium teacher workflow, or a school and kura rollout conversation.

💬 General Inquiries

Questions about resources, curriculum alignment, or how to use Te Kete Ako in your classroom? We're here to help!

Email:

info@teketeako.nz

🐛 Technical Support

Found a bug? Having trouble accessing resources? Let us know so we can fix it quickly.

Email:

support@teketeako.nz

💳 Billing & Access Help

Need help with plan status, checkout return, renewals, cancellations, or getting the right premium workflow access for your account?

Email:

info@teketeako.nz

🏫 School / Kura Rollout

Exploring staff access, onboarding, or equity pricing for a department, kura, or whole-school rollout? Start here.

Start the conversation:

info@teketeako.nz

School & Kura Rollout | Ara Kura

Te Kete Ako is keeping the school lane intentionally light in this phase. We are not selling a heavy admin platform yet. We are offering a clear path for departments and kura who want to trial the premium teacher workflow with support.

  • Staff access: start with Kaiako Pro access for teaching staff who need the workflow now.
  • Onboarding support: we can help map how Te Wānanga and Creation Studio fit your planning practice.
  • Equity pricing: kura Māori, low-decile schools, and contexts where pricing flexibility matters are invited to raise that early.
  • Phased rollout: begin with a small team, then widen once the value is clear.
  • Response and next step: tell us who you are, how many staff are in scope, and what workflow problem you are trying to solve, and we will respond with a sensible next step rather than a generic sales loop.

Best fit for this lane

Principals, HODs, kaiārahi, or small rollout leads who want to start with a real teacher cohort before any wider school commitment.

What you do not need yet

No heavy procurement deck, no full admin dashboard, and no obligation to commit a whole staff before the workflow has proved itself.

Review Plans First Start a School Conversation

Billing & Access Help | Āwhina Utu

If checkout worked but your plan looks unclear, if you need to change the right next step after a cancellation, or if you need a human answer about premium access, this is the best path.

  • Plan questions: confirm whether you should stay on Free / Tūwhera, Te Tiriti, Kaiako Pro, or move into a school pathway.
  • Billing status: get help with renewals, cancellations, unexpected status messages, or checkout returns that feel incomplete.
  • Workflow access: if Te Wānanga, Creation Studio, or My Kete access does not match your plan, tell us what page you came from and what you expected to do next.
  • Fastest response: include your account email and the workflow you were trying to continue so we can reply with the right next step quickly.
Review Plans Email Billing & Access Help

Quick Links | Ngā Hononga Tere

Contribute Resources | Tuku Rauemi

Are you a teacher with great resources to share? Te Kete Ako is built by the teaching community, for the teaching community. We welcome contributions that align with our values of cultural authenticity, curriculum alignment, and research-based pedagogy.

If you have unit plans, lesson sequences, or teaching materials you'd like to share, please contact us at:

✨ contribute@teketeako.nz

All contributed resources remain your intellectual property. Contributors are acknowledged and can request removal at any time.

Response Time | Wā Whakautu

We aim to respond to all inquiries within 2-3 business days. During school holidays or peak times, responses may take slightly longer. We appreciate your patience and understanding!

"Mā te kōrero ka mōhio, mā te mōhio ka mārama"

Through discussion comes understanding, through understanding comes clarity